Former FBI Hostage Negotiator Chris Voss of The Black Swan Group and author of “Never Split The Difference” teaches 4 Tips on Email Negotiations. Looking to take your negotiation skills to the next level. The Black Swan Group offers in-person training: https://www.blackswanltd.com/services/training-for-individuals
To book your next training session email
info@blackswanltd.com
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The Black Swan Group
www.blackswanltd.com
0:00 Introduction
0:36 5 Lines?!?!
0:42 Less is more
0:46 Make 1 good point
2:46 “I’m sorry” I’m afraid
2:52 Before. Not after.
2:59 Apology is not weakness if used to warn someone
3:11 Giving them the chance to brace themselves is emotionally intelligent
3:18 Tone?!?
3:29 The tone in your head
3:36 The tone in THEIR head
4:12 Brandon Voss
4:23 “Winning With Tactical Empathy” Masterclass in New York City
4:32 Always have a tone
4:39 The mood of the reader
5:09 He’s referring to using an Accussations Audit in an email
6:52 Tell the legitimate & positive truth
7:56 The last impression is the lasting impression
